Shipping Exchanges & Returns

We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return. 

 

****RETURNS ARE FOR STORE CREDIT ONLY****

 

Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package. 

 

If you have anymore questions please contact us joyeria.losangeles@yahoo.com 

 

Damages And Issues

Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right. 

 

Exceptions/ Non-Refundable Items

Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized.

Unfortunately, we can't accept returns on any on sale items .

 

Refunds

We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us!  

***All return items are inspected  thoroughly so no used, damaged, or broken items may be returned no exception. ***

 

Exchanges

The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item.