Frequently Asked Questions

We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return. ****RETURNS ARE FOR STORE CREDIT ONLY**** Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package. If you have anymore questions please contact us joyeria.losangeles@yahoo.com Damages And Issues Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right. Exceptions/ Non-Refundable Items Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized. Unfortunately, we can't accept returns on any on sale items . Refunds We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us! ***All return items are inspected thoroughly so no used, damaged, or broken items may be returned no exception. *** Exchanges The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item.

Other offline payments that are accepted are Zelle, Cashapp, Apple pay, and Venmo. Please message us at (916)620-6252 to discuss what method works best for you.

Please make sure to submit the right information such as the correct address. We Are Not Responsible for packages that are lost/stolen. We will do our very best to help find and retrieve your package but once your package leaves our premises we are not responsible for them as USPS is a shipping service that you agree to allow us to send for you. Once we ship it the liability is between you and USPS. In the case where the tracking says delivered but you have yet to receive your package, you can visit your local post office or contact USPS or UPS to file a claim.

domestic orders are processed within 1-5 business days. Ship time for U.S. orders is 3-5 business days depending on your location and the efficiency of your local post office. If your order is a custom order it can take up to 1 week for you to get a tracking number. Express shipping? We do offer express shipping for extra cost we will process and ship your order in between 2-3 days.

All our Jewelry is 14k gold guaranteed unless stated other wise. We will be selling a bit of 10k gold later on and some silver items as well so make sure to look and read our description of the items that you are planning to purchase. Jewelry Care tips: When purchasing 14k or 10k gold items you do not have to worry about it tarnishing as gold is one of the least reactive chemical elements. Of course taking extra precautions should preserve your jewelry a lot longer such as being around harsh chemicals such as chlorine and household cleaners with acids, as with repeated exposure it can weaken your gold's jewelry structure. We do recommend you schedule a yearly cleaning with your local jewelry or with us to keep you shining you can email us directly joyeria.losangeles@yahoo.com for further instructions on that. ***Hollow items*** We have 18 years of experience in this industry and we have seen hollow items tend to break more easily than solid items. We do recommend when buying a hollow gold item that you are extra careful such as you taking your items off before heading to sleep or doing any heavy duty tasks. This will help with a lot of wear and tear. ***We do not insure that your jewelry will not break as with a strong pull your chain or bracelet can snap we are not held responsible if this is to happen as we just guarantee that our item that is being sold is gold not indestructible*** With that said we do offer jewelry repair services for any of those who come around to this problem we fix rings, chains, bracelets, starting from a simple solder to sizing a ring for more questions or for a free quote feel free to contact us with a picture and description of your item joyeria.losangles@yahoo.com and we will get back to you as soon as possible. Overall Solid gold is a great choice if you're looking for a lifetime piece you can wear everyday and everywhere - yes, even in the shower!

An FAQ section can be used to quickly answer common questions about you or your business, such as “Where do you ship to?”, “What are your opening hours?” or “How can I book a service?” It’s a great way to help people navigate your site and can even boost your site’s SEO.

We have a 14 day refund policy. Which means you have 14 days after receiving your items to request a return. ****RETURNS ARE FOR STORE CREDIT ONLY**** Contact joyeria.losangeles@yahoo.com to start your return. If your return is accepted we will help by creating you a shipping label along with detailed instructions on how and where to send your package. If you have anymore questions please contact us joyeria.losangeles@yahoo.com Damages And Issues Please inspect your order upon receiving and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can further take action and make it right. Exceptions/ Non-Refundable Items Certain types of items can not be returned such as custom orders. This includes name plates, ID bracelet with name engravings, rings with engravings, as well as rings that we have sized. Unfortunately, we can't accept returns on any on sale items . Refunds We will notify you once we have received and inspected your return, and let you know if the refund for your item has been approved or not. If approved, you'll be automatically be issued a gift card to shop with us! ***All return items are inspected thoroughly so no used, damaged, or broken items may be returned no exception. *** Exchanges The fastest way to ensure you get what you want is to first return the item you have, and once the return is accepted , make a separate purchase for the new item.